Terms & Conditions
This Platform is offered and available to commercial entities, specifically commercial sellers and purchasers of hemp and hemp derived products (i.e., both sellers and purchasers must be incorporated as a Company; and if required hold the necessary licences, in the country of their main place of business). Access to the Platform is subject to verification and approval of Canxchange. By using this Platform or seeking access to features on the Platform, You represent and warrant that You are of legal age to form a binding contract with Canxchange and meet all of the foregoing eligibility requirements. You further represent and warrant that the individual person completing the registration process has the legal authority to bind the company or business purported to be seeking registration. If You do not meet all of these requirements, You must not access or use the Platform. Canxchange may decline registration to the Platform or deny access to the Platform at its sole discretion.
Canxchange’s Broker Status
Canxchange Ltd is a broker service connecting commercial sellers of hemp and hemp product ingredients with commercial manufacturers interested in buying such materials. All descriptions of goods offered for sale on The Platform, their prices, and the quantities available for sale, are solely provided by the seller or the buyer. Registered sellers and buyers are represented on The Platform by unique identifiers assigned by Canxchange. Canxchange receives a fee for its broker services from each purchase/sale made through the Platform. Canxchange will not handle any payments, but such payments will be managed by its regulated third-party escrow service provider.
Buyer-Seller Contracts and Risk of Loss
You acknowledge that a contractual agreement between a buyer and seller of products on The Platform is created at the time a buyer receives confirmation from the seller of the buyer’s purchase order. Title to products sold on the Platform and risk of loss pass from the seller to the buyer upon delivery of the products to the buyer. Products may be first transported from seller to Canxchange or to a third party of Canxchange’s choosing for verification of the quantity of products being shipped prior to transport to buyer, however at no time does title to the products pass to Canxchange. You agree and acknowledge that the contractual agreement between buyer and seller includes the following terms and obligations: (1) sellers and buyers shall each comply with all EU, local, or international laws and/or regulations, (2) Certificates of Analysis provided by the sellers in connection to their products are accurate; (3) to transact, the buyer must have the funds ready to be sent to Canxchange’s escrow service provider .The payment to the seller will be released by Canxchange escrow service provider upon the buyers instructions when the goods have been delivered, inspected and accepted. (4) sellers shall not be liable for delays or cancellation if caused by a “force majeure” circumstances (e.g., acts of God, natural disasters, severe weather, governmental action, etc.; (5) buyer has twenty-four (24) hours after receiving delivery of products to report any discrepancies or misrepresentations concerning the product to seller (see “Disputes Between Buyers and Sellers” for more information); (6) any estimated delivery dates are approximate with no liability for commercially reasonable delays.
Accessing the Platform and Account Security
If You choose, or are provided with a username, password, or any other piece of information as part of our security procedures, You must treat such information as confidential, and You must not disclose it to any other person or entity. You also acknowledge that Your account is personal to You and agree not to provide any other person with access to this Platform or portions of it using Your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of Your user name or password or any other breach of security. You also agree to ensure that You exit from Your account at the end of each session. You should use particular caution when accessing Your account from a public or shared computer so that others are not able to view or record Your password or other personal information.
Cannabinoid analysis is obligatory for the following product categories :
Nutritional Value Analysis is obligatory for the following products:
Hemp Protein Powder
Hemp Seed Cake
Hemp Seed Oil − Hemp Seeds
Canxchange is in partnership with Institut für Hanfanalytik Laboratory located P.O. Box 117, 1020 Vienna Austria. All cannabinoid analysis for products sold on the platform must be provided by this laboratory. All laboratory results are issued anonymously, represented solely by the client ID issued to the user by Canxchange. All requests for analysis must be submitted to the laboratory using the ‘Request Analysis’ function in the Platform. Canxchange is not responsible for any communication with the laboratory or any results issued by the laboratory. Users cannot make any claim or ask for any liability to be undertaken by Canxchange for the provision of this service. All the interactions of the user with the laboratory are governed by the Terms and Conditions of the laboratory which can be found at https://www.hanfanalytik.at/en/terms.
Nutritional Value Analysis
Canxchange is in partnership with Eurofin located Eurofins GSC Lux SARL Val Fleurie 23 L-1526 Luxembourg. All nutritional values analysis for products sold on the platform must be provided by this laboratory. All laboratory results are issued anonymously, represented solely by the client ID issued to the user by Canxchange. All requests for analysis must be submitted to the laboratory using the ‘Request Analysis’ function in the Platform. Canxchange is not responsible for any communication with the laboratory or any results issued by the laboratory. Users cannot make any claim or ask for any liability to be undertaken by Canxchange for the provision of this service. All the interactions of the user with the laboratory are governed by the Terms and Conditions of the laboratory which can be found at
Non Mandatory Analysis
Canxchange accepts any extra analysis such as pesticides, heavy metals and microorganisms to be performed by any laboratory at the discretion of the seller. All laboratory analysis of this kind must be provided in English language.
Purchasing of Samples Through the Platform.
Buyers have the ability to purchase samples of the products they are interested in through the platform.
Obligations of the Buyer:
The buyer will need to pay immediately for the purchase of the samples or any other ancillary services.
The buyer is responsible for all the delivery costs associated with the sample purchase.
Obligations of the Seller:
Sellers are obliged to provide sample size and sample price for all the selling interests they publish on the platform.
Sellers must send the sample within forty eight (48) hours of receiving the sample order, notwithstanding a force majeure incident.
Sellers must have a minimum of 12 samples that represent the product they are selling pre packed and ready for delivery upon request.
Intellectual Property Rights
You must not make copies of any materials on this site other than for the purpose of making purchases through the site, modify copies of any materials from this site, delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
You must not access or use for any commercial purposes any part of the Platform or any services or materials available through the Platform.
The Platform may permit users to upload certain content, including but not limited to product information, pricing, folders, data (“User Content”). You retain copyright and any other intellectual property rights You may hold in such User Content. By posting, publishing, or allowing Canxchange to post such user content on the Platform, You grant Canxchange and users of the Platform a worldwide, nonexclusive license (with the right to sublicense) to host, store, share, transfer, display, publicly perform, reproduce, modify for the purpose of formatting for display, and distribute Your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed.
By publishing User Content on The Platform, or providing User Content to Canxchange for the purpose of publishing, You represent and warrant that You are the creator and owner of the User Content, or have the necessary licenses, rights, consents and/or permissions to authorize Canxchange and users of The Platform to use and distribute the User Content as necessary to exercise the licenses granted by You in this section. You further represent and warrant that Your User Content and use of the User Content on the Platform, does not and will not infringe or otherwise violate any third-party right, including but not limited to copyright, trademark, patent, trade secret, moral right, right of publicity, privacy, or any other intellectual property or other legal right, nor slander, defame, or libel any third party.
Disclaimer of Warranties
THE FOLLOWING SECTION LIMITS AND DISCLAIMS WARRANTIES TO YOU BY CANXCHANGE. THIS SECTION DOES NOT LIMIT OR DISCLAIM ANY WARRANTIES OF SELLERS OF PRODUCTS THROUGH THE SITE THAT MAY EXIST BY OPERATION OF LAW, OR ARE OTHERWISE PROVIDED BY THE SELLERS OF PRODUCTS ON THE PLATFORM.
THE PLATFORM AND ALL MATERIALS, CONTENT AND SERVICES AVAILABLE THROUGH THE PLATFORM, ARE
PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS PER CANXCHANGE’S ROLE AS A BROKER BETWEEN BUYERS
AND SELLERS ON THE PLATFORM, WITHOUT WARRANTY OR CONDITION OF ANY KIND BY Canxchange, EITHER EXPRESS OR IMPLIED. Canxchange DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
RELATING TO THE Platform AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE Platform, AND ANY
PRODUCTS PURCHASED THROUGH THE PLATFORM, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT;
AND (B) ANY WARRANTY ARISING OUT OF A COURSE OF DEALING, USAGE, OR TRADE. Canxchange DOES NOT WARRANT THAT THE PLATFORM OR ANY PORTION OF THE PLATFORM, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE Platform, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE PLATFORM OR CANXCHANGE, OR ANY MATERIALS OR CONTENT AVAILABLE ON THE Platform, WILL CREATE ANY WARRANTY REGARDING CANXCHANGE. WITH RESPECT TO LIABILITY OF CANXCHANGE YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE PLATFORM OR ITS SERVICES, YOUR
DEALING WITH ANY OTHER USER, AND ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE PLATFORM OR
ITS SERVICES. YOU UNDERSTAND AND AGREE THAT YOU USE THE PLATFORM, AND USE, ACCESS, DOWNLOAD,
OR OTHERWISE OBTAIN MATERIALS OR CONTENT THROUGH THE PLATFORM AND ANY ASSOCIATED SITES OR
SERVICES, AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE PLATFORM, OR THE LOSS OF DATA THAT RESULTS FROM THE USE OF THE PLATFORM OR THE DOWNLOAD OR USE OF THAT MATERIAL OR CONTENT.
SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT
VARY FROM JURISDICTION TO JURISDICTION. THE FOREGOING DISCLAIMER OF WARRANTIES DOES NOT AFFECT
ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW
Limitation on Liability
IN NO EVENT WILL CANXCHANGE BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL
OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE,
THE PLATFORM OR ANY MATERIALS OR CONTENT ON THE PLATFORM, OR ANY PRODUCTS SOLD OR PURCHASED THROUGH THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CANXCHANGE HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.
THE AGGREGATE LIABILITY OF CANXCHANGE TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE PLATFORM OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO CANXCHANGE FOR ACCESS TO AND USE OF THE PLATFORM, OR IN BROKER FEES PAID IN CONNECTION
TO PRODUCTS SOLD OR PURCHASED THROUGH THE PLATFORM, IN THE 12 MONTHS PRIOR TO THE EVENT(S) OR CIRCUMSTANCES GIVING RISE TO CLAIM; OR (B) EUR 1000.00 (EUR.)
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE
PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN
BETWEEN YOU AND CANXCHANGE EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Prohibited Uses and Activities
Use the Platform in any way that violates any applicable EU, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the EU or other countries), including but not limited to selling or purchasing products through the Platform without having acquired all necessary and unexpired government licenses.
Make any false or misleading representation to Canxchange or users of the Platform relating to the description of any product You offer for sale on the Platform, the quality of such products, or the quantity of such products available for sale.
Providing inaccurate information regarding Your identity or the entity that You represent during or after registration.
Use the Platform in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Platform, including their ability to engage in real time activities through the Platform.
To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Platform, or which, as determined by us, may harm Canxchange or users of the Platform or expose them to liability.
Use any robot, spider, or other automatic device, process, or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.
Use any manual process to monitor or copy any of the material on the Platform or for any other unauthorized purpose without our prior written consent.
Use any device, software, or routine that interferes with the proper working of the Platform.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, or any server, computer, or database connected to the Platform.
Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempt to interfere with the proper working of the Platform.
Termination of Access
Disputes Between Buyers and Sellers
In the case of a dispute between buyer and seller arising within seven (7) days of delivery of product through the Platform, Canxchange will use an account manager to help mediate a resolution of the dispute. In the event any component of seller’s COA is tested by the buyer and found to vary by greater than two (2) percentage points from the percentage listed on seller’s most recent COA, the samples of seller’s product collected and held by Canxchange will be sent to a third party lab of Canxchange’s choosing. If the COA returned from Canxchange’s third party lab reflects greater than two (2) percentage points variance in any disputed component of seller’s most recent COA, Canxchange will contact the seller and seller will be required to either 1) lower the price of the product to reflect the third party COA; 2) accept return of product and refund the purchase price to buyer along with all shipping costs and fees; 3) send additional product to compensate for the discrepancy; or 4) follow any other terms seller, buyer, and Canxchange agree to unanimously to resolve the dispute. If the COA returned from Canxchange’s third party lab reflects less than two (2) percentage points variance on any disputed component of seller’s most recent COA, seller’s COA will be considered true and valid and Canxchange will have no obligation to further arbitrate the dispute. In the event that the seller's product is found to be in a state significantly different from seller’s listing (e.g. product listed as milled is actually chopped, product listed as solvent free contains solvents, product listed as no stems contains stems etc.) seller will be required to 1) lower the price of the product to reflect the discrepancy between the listed and actual state; 2) accept return of product and refund the purchase price to buyer along with all shipping costs and fees; 3) send additional product to compensate for the discrepancy; or 4) follow any other terms seller, buyer, and Canxchange agree to unanimously to resolve the dispute. In the event either buyer or seller rejects mediation or if mediation is unsuccessful, the identities of buyer and seller will be released to each other along with all third party tested COA’s of the disputed product.
Users will not knowingly solicit or conduct business with any other user whose identity they first learned as a result of the use of the Platform without the written permission of Canxchange for a period of two years from the date of their first transaction with such user.
Reliance on Information Posted
This Platform may include content provided by third parties, including materials provided by other users, third-party licensors, laboratories, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Canxchange, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Canxchange. We are not responsible, or liable to You or any third party, for the content or accuracy of any materials provided by any third parties.
Governing Law and Jurisdiction
Limitation on Time to File Claims
Changes to the Platform
We may update the content on this Platform from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Platform may be out of date at any given time, and we are under no duty to update such material.
Information About You and Your Visits to the Platform
The name “Canxchange”, the terms and all related names, logos, product and service names, designs, and slogans are trademarks of Canxchange or its affiliates or licensors. You must not use such marks without the prior written permission of Canxchange. All other names, logos, product and service names, designs, and slogans on this Platform are the trademarks of their respective owners.
Linking to the Platform and Social Media Features
You may link to our homepage, provided You do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.
Links from the Platform
If the Platform contains links to other sites and resources provided by third parties, these links are provided for Your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from Your use of them. If You decide to access any of the third-party Platforms linked to this Platform, You do so entirely at Your own risk and subject to the terms and conditions of use for such Platforms.
The owner of the Platform is based in the United Kingdom. We provide this Platform for use only by companies registered in the United Kingdom and the European Union. We make no claims that the Platform or any of its content is accessible or appropriate outside of the United Kingdom and the European Union. Access to the Platform may not be legal by certain persons or in certain countries. If You access the Platform from outside the United Kingdom or the European Union, You do so on Your own initiative and are responsible for compliance with local laws.
Waiver and Severability
Your Comments and Concerns
This Platform is operated by Canxchange Ltd, 206 Ambrose House, SW11 8EL, London, UK.
All notices of copyright infringement claims should be sent to
All other feedback, comments, requests for technical support, and other communications relating to the Platform should be directed to: or Canxchange Ltd, The Glassmill, 1, Battersea Bridge Road, 1st Floor,London, SW11 3BZ.